Shipping & Returns
The delivery
| Delivery areas | Terms and rates | |
| Metropolitan France (1) |
Standard delivery with Colissimo (2 to 3 working days): Free for orders over €150. 5€ for all orders under 150€.
Next day delivery before 1pm with Chronopost (excluding Corsica): 13 €.
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Overseas (2)
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Standard delivery from 5 days with Colissimo (with signature) : 3 € - Free from 195 € purchase
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| Europe (3) |
Standard delivery from 3 days with Colissimo (with signature): Free for orders over 150€. 6€ for all orders under 150€.
Express delivery (except UK) within 1 to 4 working days depending on the destination with Chronopost: 13 €.
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| United States |
Standard delivery from 5 days with Colissimo (with signature): €15 - Free for orders over €300
DHL Express Delivery : 20 €
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| Rest of the world (4) |
Standard delivery from 5 days with Colissimo (with signature): €15 - Free for orders over €300
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For international deliveries, customs fees and other taxes are not included in the price displayed on the site. These fees must be paid by you directly to the carrier upon receipt of the product.
The return
We do our utmost to satisfy you. If it turns out that this was not the case, we are sorry and you can return your purchase within 14 days of receipt.
Please contact us with your request for an exchange or refund, specifying your order number.
The Products must be returned in their original packaging (with the pouch), in their original condition, new, unworn, unwashed, with the hygiene label and accompanied by their purchase invoice or a copy in case of partial return. Products returned incomplete, damaged, worn or soiled will not be exchanged or refunded.
Upon receipt of the product by Initial S, we will refund the product.
The return of a product is at your expense. whatever its country of origin, and is at your own risk.
Please note that for products on sale or with discounts, return shipping costs are at the customer's expense, regardless of the country of origin.
Please note that returns will not be offered if you made a mistake in your order. For example: the order contains only a Vita top but you thought you had a set but did not order a stocking.
If your order does not suit you and you wish to exchange it, simply return the entire order or the unwanted part of the order.
As Initial S is a small brand, we cannot take care of the return and reshipment costs.
You have two choices:
We will ship you the desired product upon receipt of the unsuitable products, but the return of the unsuitable product(s) will be at your expense.
| Shipping areas | Terms and rates |
| metropolitan France |
Return by colissimo : She cost of return postage is borne by the customer. For any return or exchange request concerning products purchased on sale or with a promotion code, this will be at the customer's expense.
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| Overseas, Europe and the rest of the world |
Free mode of return, at the expense of the Customer, to the following address: Initial S - Melody Gueraische 1 boulevard de Picpus 75012 Paris Contact us at [email protected] or by message or whatsapp at +33 6 89 74 48 83 for the return address |