We offer you the possibility to exchange your items free of charge within 14 days of receipt. Please contact us with your request for an exchange or refund, specifying your order number.
The Products must be returned in their original packaging (with the pouch), in their original condition, new, unworn, unwashed, with the hygiene label and accompanied by their purchase invoice or a copy in case of partial return. Products returned incomplete, damaged, worn or soiled will not be exchanged or refunded.
As soon as Initial S receives the product, we will exchange it or refund it.
The return in France is offered except products on sale which will be at your expense if it is the case. For the rest of the world the return is at the customer's expense. For the modalities go to Deliveries & return.